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On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of ������ý, and marketing colleague, Alan Sardana, chat with Dr. Jennifer Goldman, VP, CMIO at Memorial Healthcare System, about "Eliminating Over 800,000 Daily Clicks, Actioning SDoH Data, Mastering Change Management in a WFH Environment, and more..." Click the play button to listen or read the show notes below.
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Audio:

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Video:

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Guest(s):

• Dr. Jennifer Goldman, Vice President, Chief Medical Information Officer at Memorial Healthcare System
• Dr. Joshua Liu (), Co-founder & CEO at ������ý

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‍Episode 133 - Show Notes:

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[00:00:07] Introduction to Dr. Jennifer Goldman, VP, CMIO at Memorial Healthcare System;[00:01:07] Dr. Goldman shares her early inspiration to pursue medicine, rooted in a strong family ethos of service and community involvement;

[00:02:07] Exploring her unique background in medical anthropology and osteopathic medicine, emphasizing a holistic approach to patient care;

[00:07:30] How Dr. Goldman transitioned from being a primary care physician to specializing in healthcare informatics, driven by a desire to solve systemic inefficiencies in healthcare;

[00:08:21] Innovative strategies at Memorial Healthcare System to adapt primary care to growing demands, including the implementation of technological solutions to streamline care processes;

[00:11:22] Developing Express Lanes in primary care to automate preventative care processes and improve documentation;

[00:14:21] Discussing the strategic integration of Social Determinants of Health into Epic to tailor care more effectively to individual patient needs;

[00:17:45] The significant impacts of addressing social determinants on patient outcomes, detailing specific improvements and system efficiencies achieved;

[00:22:22] Balancing clinical outcomes with operational demands in the public healthcare system, and how technology helps align these aspects;

[00:28:20] The complexities and challenges associated with introducing new technologies into established healthcare systems, focusing on operational impacts and adoption barriers;

[00:34:20] Evaluating ambient AI, particularly its benefits and challenges in modifying physician-patient interactions and clinical workflows;

[00:36:25] Insights into the broader impact of technology in healthcare beyond direct patient encounters, emphasizing the significance of comprehensive review and decision-making processes;

[00:38:30] How different adoption rates of technologies across healthcare suggests a tailored approach based on specific stakeholder needs and workflows;

[00:40:10] How Dr. Goldman eliminated over 800,000 daily clicks at Memorial Healthcare System;

[00:41:40] Strategic change management practices for successful implementation of healthcare technologies, emphasizing engagement with medical and nursing leadership;

[00:43:40] Why preliminary in-person meetings are crucial for change management;

[00:45:10] The challenges of virtual collaboration in change management;

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Fast 5 Lightning Round:

1. Favorite Book: "Nudge" by Richard Thaler and Cass Sunstein, and "Cutting for Stone" by Abraham Verghese.
2. Person to Meet: Paul Farmer, to discuss his impact on global health.
3. Preferred Superpower: Super strength.
4. Belief in Healthcare: The essential role of care access independent of financial considerations.
5. Time Travel Wish: Experience the arrival of her ancestors at Ellis Island.