ý

Healthcare Innovation Stories

University Hospitals (UH) Delivers a Digital Customer Experience for Surgery While Reducing Length of Stay, Readmissions & ED Visits

February 7, 2022
By
seamless

We are excited to a premier 18-hospital system serving the residents of Northeast Ohio.

UH’s Harrington Heart & Vascular Institute is a leader in cardiovascular care and was looking to further drive innovation to elevate its open heart surgery program. To achieve a standardized, higher-quality consumer experience, while also improving clinical outcomes, UH looked for a Digital Patient Engagement platform to keep cardiac patients safe and connected to their care team while at home.

UH rolled out ý to engage and monitor patients more effectively before and after Open Heart surgery. Dr. Marc Pelletier, MD, MSc, Chief, Division of Cardiac Surgery, University Hospitals shares:

“ý has been a terrific patient engagement technology partner in further elevating our hospital’s digital transformation strategy. It is a very user-friendly platform that has allowed us to more efficiently deliver Cardiac care and engage our patients beyond the four walls of the hospital."

A matched cohort analysis demonstrated ý to achieve the following improvement in outcomes:

  • ↓ 49% Readmissions
  • ↓ 68% ED Visits
  • ↓ 59% Phone Calls
  • ↓ 52% Discharge to SNF

Example testimonial from patient monitored on ý

“Really enjoyed this program, it’s so useful in so many ways, it’s hard to pick just one thing I liked most! The daily health check helped me feel secure that if something was wrong I would get immediate follow up from the nurse/doctor. Also, ease of access to information about my procedure & aftercare.”


University Hospitals (UH) Delivers a Digital Customer Experience for Surgery While Reducing Length of Stay, Readmissions & ED Visits

Posted by:
seamless
on
February 7, 2022

We are excited to a premier 18-hospital system serving the residents of Northeast Ohio.

UH’s Harrington Heart & Vascular Institute is a leader in cardiovascular care and was looking to further drive innovation to elevate its open heart surgery program. To achieve a standardized, higher-quality consumer experience, while also improving clinical outcomes, UH looked for a Digital Patient Engagement platform to keep cardiac patients safe and connected to their care team while at home.

UH rolled out ý to engage and monitor patients more effectively before and after Open Heart surgery. Dr. Marc Pelletier, MD, MSc, Chief, Division of Cardiac Surgery, University Hospitals shares:

“ý has been a terrific patient engagement technology partner in further elevating our hospital’s digital transformation strategy. It is a very user-friendly platform that has allowed us to more efficiently deliver Cardiac care and engage our patients beyond the four walls of the hospital."

A matched cohort analysis demonstrated ý to achieve the following improvement in outcomes:

  • ↓ 49% Readmissions
  • ↓ 68% ED Visits
  • ↓ 59% Phone Calls
  • ↓ 52% Discharge to SNF

Example testimonial from patient monitored on ý

“Really enjoyed this program, it’s so useful in so many ways, it’s hard to pick just one thing I liked most! The daily health check helped me feel secure that if something was wrong I would get immediate follow up from the nurse/doctor. Also, ease of access to information about my procedure & aftercare.”


Recent news from ý

TDP 207: BSMH’s Jason Szczuka: Building Coalitions That Actually Move Innovation Forward, The 18-24 Month “Scale or Sunset” Rule for Pilots, and Creating Organization Readiness Through Incentives and Desperation
December 11, 2025

TDP 207: BSMH’s Jason Szczuka: Building Coalitions That Actually Move Innovation Forward, The 18-24 Month “Scale or Sunset” Rule for Pilots, and Creating Organization Readiness Through Incentives and Desperation

Learn More
TDP 206: MHS’ ACMIO Dr. Michael Weiss: Fixing "Rogue" Clinical Notes, Designing Workflows for Rare but High-Risk Events, and Applying Goldilocks Principles to Governance
December 9, 2025

TDP 206: MHS’ ACMIO Dr. Michael Weiss: Fixing "Rogue" Clinical Notes, Designing Workflows for Rare but High-Risk Events, and Applying Goldilocks Principles to Governance

Learn More
TDP 205: Duke Health’s Dr. Eric Poon: Understanding Informatics as a Sociotechnical Team Sport, Co-Creating AI Tools to Promote Accountability, and Why We Must Kiss a lot of Frogs to Find Real Innovation
December 4, 2025

TDP 205: Duke Health’s Dr. Eric Poon: Understanding Informatics as a Sociotechnical Team Sport, Co-Creating AI Tools to Promote Accountability, and Why We Must Kiss a lot of Frogs to Find Real Innovation

Learn More